Log into your Tenant Portal to Submit a Maintenance Request:

If your request is an emergency that requires immediate attention, please call the office.
DuPont: 253.964.4400
Lacey: 360.491.4400

If it is after hours, please follow the directions for the emergency maintenance hotline.
If this is a life threatening emergency, please call 911 immediately.

Important Information:
We contract out all maintenance repairs. When you issue a work order, we will submit it to one of our trusted vendors who will contact you directly to schedule a service call.
If there is a water leak or broken pipe, please turn off the water and call the office immediately to avoid any water damage.

If an appliance is in need of repair, please include the make, model, and serial number.
Repair for damage caused by tenant negligence or misuse is the responsibility of the tenant. In such cases, repairs will be made, and tenants will be charged for the cost of the labor and materials. This includes tenant caused damages and plumbing stoppages.

Light bulb and battery replacements are the responsibility of the tenant.

*Release of Key Disclaimer*
Please understand that if you do not authorize a release of key to a vendor, you will need to be available to give the vendor access to the property.